Frequently Asked Questions
Everything you need to know about your next favorite pair of heels.
How do I determine the correct size for Pleaser shoes?
Most Pleaser styles run true to size, but we recommend checking the specific size chart for each collection. If you are between sizes, we generally suggest sizing up, especially for closed-toe boots or platforms.
What is your return policy for footwear?
We offer a 30-day return window for unworn items in their original packaging. Please ensure the soles are free of scuffs by trying them on a carpeted surface.
How long does domestic shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your shoes for a specific event.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location and typically take between 10-21 business days depending on customs processing.
Are your shoes suitable for professional pole fitness and dance?
Absolutely. Pleaser is a leading brand in the dance industry, specifically designed with reinforced shanks and balanced platforms to support professional performance and athletic use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through services like Afterpay and Klarna.